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Problem with iPhone after 2.0 firmware update

My wife tried to upgrade her iPhone to the 2.0 firmware this morning. Everything went fine until the phone got to the stage where it has icons telling you to lug into iTunes and the message “slide for emergency.”

Plugging in to iTunes gives us this message: “We could not complete your iTunes Store request. The network connection was reset.”

I finally found a thread on Apple’s discussion board with a workaround – keep the phone plugged in, and in iTunes, keep switching between the iPhone and another function like Music. You’ll keep getting the same error over and over, but supposedly it will work after a few minutes of trying.

After about 20 minutes of this ridiculousness (you can use the ‘m’ key and ‘i’ key to switch if you get tired of clicking), it finally looked like it was going through…

Only to tell me “iPhone activations are unavailable at this time.”

Clearly Apple underestimated demand, and their serves can’t handle the number of incoming requests. That isn’t much solace for my wife, who can’t use her phone today.

In the usability world, the technical term for this is “epic fail.”  We switched from Palm devices to the iPhone to avoid this sort of craziness.

I have to go to work. Guess I’ll try again later… anyone have any other workarounds?

What Digital Camera Should I Buy?

A lizard in the leaf litter In addition to creating web apps, doing research, and pontificating on usability and social software, I like to wander around and take photos.  Until now I’ve gotten along pretty well with a Nikon CoolPix 5700.  It has a number of features that have turned out to be really, really useful – an 8x optical zoom that makes it easier to take photos from far away, a nice macro mode for very very close shots, and a swiveling LCD display that makes it easier to do overhead shots and candid photos.

But, it has a few limitations that I find myself bumping into again and again.  No vibration reduction, poor performance in low light, slow autofocus, and it definitely does not give you the kind of manual control that traditional SLR film cameras have.  So I’m looking into getting a DSLR.

I definitely want to get a new camera before our kid is born in November.  The only thing stopping me from running out and buying a DSLR is that I don’t want to turn my minor photography hobby into a major production – I like the relatively small size and light weight of my current “prosumer” camera, and the fact that I don’t need to carry 2 or more lenses around with me at all times.

So here’s my project:  to find a combination of camera and lens that gives me a nice balance between control, portability, and versatility.  I’m not as worried about super-high resolution (by the time you hit 5-6 megapixels, you can do pretty much anything you want with the prints), or having really professional gear.  Price is also a big consideration.

My guess is that I’ll have to try to find a small, entry-level DSLR and attach a “walking around” or “vacation” lens – something with a wide range, like 18mm – 200mm.  Another thing I’ll be looking into is automating geotagging – I’m a big fan of photo sharing systems like Flickr and Picasa and it would be great to have faster, more accurate place data on photos.

This definitely calls for a spreadsheet.  I have a tendency to approach major decisions with the application of spreadsheets and/or databases.  But before I start laying out facts and figures, any recommendations?  Suggestions on brand names, specific models, etc. are all welcome.  Please post in the comments below.

Great video on how to get your site back in Google

Earlier I wrote a bit about what to do when your site has been hacked or spammed to the point where Google and Firefox start warning visitors away from your site.  If you find you site deleted from Google search results completely, you’ll want to file a reconsideration request.

Luckily, the Google Webmaster Central blog has a great post on how to make a request to get back into Google.  The post includes a step-by-step video.  You can also check out the Google Webmaster Help group if you have questions.