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Does public relations perform a public service?

A response to Taking Sides – Clashing Views in Mass Media and Society – Issue 16

Although this chapter asks if public relations practitioners provide a service to the public, James Lukaszewski’s essay does not address the topic but instead gives tips about how to do PR better.  Stuart Ewen’s essay says that PR has swung between responding to public demands and trying to control the public and is now a tool used by those with wealth to keep it.

Lukaszewski’s essay, originally a speech to end a two-week seminar on PR, could just as easily apply to a seminar of secretaries or dentists.  It’s just a list of platitudes to make one more effective at what one is doing.  His seven are: be constructive, be positive, be prompt, be outcome-focused, be reflective, and be pragmatic.  He says this will help one become transformational but I’m not sure that necessarily applies to transforming public opinion through mass media but rather transforming your own business or job performance.

Ewen begins with a short history of PR, beginning around 1900 when large companies had to face an informed public and build up confidence in free market business.  It later changed to a matter of convincing or tricking the masses into doing what corporations wanted, though after World War II it went back and forth between these two goals.  Because of the social movements of the 1960s, PR moved away from toeing the party line and began advocating companies encourage different perspectives and groups, targeting African Americans, for example.  This has shifted now from advocating participatory democracy to studying and targeting special demographics.  Ewen says this can be divisive and that PR has helped corporations dismantle welfare capitalism.  Lately PR has become much more pervasive and demographics have identified and cordoned off minorities.  Ewen’s closing section points out that PR is most often used by those with all the wealth to perpetuate themselves.

These essays were a pretty weak look at the issue.  The first one was nothing but an inspirational speaker who could have been talking to any profession and the second only got to a real point near the end.  Also, this seems like a silly question.  Does PR provide a service?  Of course-to the company who hired the PR people.  Does it provide a service to the public or boost democracy?  Probably not, but it was never meant to.  Ewen touches on part of the problem right at the end of his essay-PR serves those with mass media access and money to hire them with, i.e. the elites and large corporations.  The only place a public service could enter into this is if the PR is for a non-profit or other group working for the public interest.

Is Advertising Ethical?

A response to Taking Sides – Clashing Views in Mass Media and Society – Issue 7

Examining issue 7, Is Advertising Ethical, John Calfree argues advertising has important and far reaching benefits while Russ Baker counters that advertisers exert unwelcome pressure on media outlets.

Calfree’s argument, though broken into several sections, is basically that ads provide the audience with more information and that competition will force companies into disclosing accurate and beneficial information (usually in the form of less-bad advertising).  His first main example is fiber-most Amercians were unaware of the health benefits of fiber until Kellogg’s started advertising about it.  Soon many food brands were advertising about their own health benefits and consumers soon knew about a slew of nutrients to watch for.  The second major example he uses is the way in which cigarette companies highlighted problems with smoking in order to boost confidence in their brand.  This ended up scaring away customers.

Calfee keeps on referring to the benefits of unregulated market forces and how the market itself necessarily marches toward more and better information for the consumer.  Unfortunately, all he gives are examples of highly regulated forces.  Without the Surgeon General, the FDA and the FTC, those pro-fiber ads would have shared the air with the same flim-flam snake oil ads that filled magazines in the 1800s.  Market forces themselves only drive advertisers to make incredible claims; government oversight and outside reporting is what forces those claims to be scientific.  Calfree acknowledges this in a way when he says effective advertising uses information people have from outside the ad-so how is the ad itself then informing anyone?

Baker provides ample evidence for his thesis that advertisers try-often successfully-to influence the content of what is printed in publications.  The letter from Chrysler demanding editorial review of anything socially provocative was specially chilling.  The automaker, the fifth-largest advertiser in the country, was more or less demanding a seat on the editorial board.  And many magazines gave it to them.  The more successful a publication is and the more advertisers it has the less powerful one advertiser becomes, of course, but not all magazines have this luxury.  Baker says the biggest danger is self-censorship by editors and publishers who do not want to risk alienating the people who pay the bills.

Personally I agree with Calfree only to the point that things like price competition really do benefit the consumer.  Baker is right about advertisers wanting to influence editorial copy, and though I think many publications can stand to lose a few big sponsors over and important story, many won’t simply because they’re more concerned with higher profit rather than independence.  And special advertising sections and advertorials I find especially disturbing; when I was in Naples the print paper did a special advertising section on plastic surgery filled with wire stories about the benefits with no other point of view represented at all.  There are definite downsides and risks to plastic surgery, but you wouldn’t know it from the very hard-news looking section in the paper that day.

Online media versus traditional print media

A response to Mass Media and Society (James Curran and Michael Gurevitch), Chapter 13

In “Dead Trees to Live Wires,” Colin Sparks argues that the rise of online media poses commercial challenges to traditional print media.  Sparks does not say that print is dead or dying, or that publishing print material online is some kind of bonanza.  Instead he says there are four ways in which the internet has changed business for the news.

The first change is in terms of competition.  Newspapers historically do not have to compete with broadcast and magazine news because other media do not balance timeliness with depth the way daily papers do.  Online, however, everyone is publishing 24 hours a day, so the local paper now has to directly compete with the local ABC affiliate and whoever else.  Also, the net gets rid of geographical boundaries to competition and lowers the price of entry into publishing.  Second, it allows advertisers to potentially bypass newspapers and talk directly to consumers and allows people looking for in depth news to go straight to the sources.  Third, this will lead to division between large national/international news sites and small locally-concentrated news sites, with the local sites becoming much more involved in their communities.  Finally, newspapers may respond to these pressures by breaking down the barriers between news/editorial and advertising in order to compete.

Sparks is right on, although he fails to consider a few key facets in how online news is going to develop.  One is the cooperation of different media in online ventures.  Few newspaper sites now compete with all the local network sites-most have one or two networks affiliated with them and many run joint news sites.  This may have something to do with the concentration of ownership of different media even within the same city or it may just provide a competitive edge to both parties in a partnership.  Another conflict he doesn’t touch on enough is the struggle between journalists and business people within online departments.  Some papers have given it over to the business people, some have kept them separate, and others have let them duke it out.  At Naples, we barely had contact with the business side of our department except to talk about new technologies coming in.  All our people were journalists and the content and editorial decisions reflected that.  Still, I’ve talked to people at other publications who feel controlled either by advertising interests or crap handed down from the corporate office.  It seems, though, that individual editors and reporters can often make a big difference in how online news is produced and the corporate centralizing, advertising-based trend seems to be balanced by readers being more interested in real local news.